At Mello Lifestyle, we want you to love every piece of apparel you purchase. If something isn’t quite right, don’t worry, we make returns simple and hassle-free.
30-Day Return Guarantee
Yes! All apparel can be returned and refunded 100% within 30 days of purchase, as long as it is in new, unworn, and unwashed condition, with all original tags and packaging.
We cannot accept returns on items that show signs of wear, washing, or alteration.
How to Start a Return
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Email our team at support@mellolifestyle.com or fill out the contact form with your order number, item(s) you’d like to return, and reason for return.
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Once approved, you’ll receive detailed return instructions.
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Ship your item(s) back to us or return to the Mello Haverhill Store. Once received and inspected, your refund will be processed to your original payment method.
Refunds typically take 3–7 business days to appear on your statement after processing.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance, as Mello Lifestyle is not responsible for items lost in transit.
Exchanges
Need a different size or color?
Simply return your original item for a full refund, then place a new order for your preferred style.
This ensures you get the item you want before it sells out.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 30 days of delivery at support@mellolifestyle.com, and we’ll make it right — fast.
Final Sale Items
Please note that certain limited-edition or promotional items may be marked as Final Sale, and are not eligible for return or refund. Any such items will be clearly stated at checkout.
Stay Mello Guarantee
Your satisfaction is our top priority.
If you ever have a question about sizing, quality, or your order, our team is here to help at support@mellolifestyle.com.
Frequently Asked Questions
When will my order ship?
All Mello apparel is made to order. Please allow 2 business days for fulfillment before shipping.
How long does shipping take?
Standard shipping typically takes 5–7 business days after fulfillment. Expect your order to arrive in about a week from purchase.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow your package every step of the way.
Can I return or exchange an item??
Yes! All apparel can be returned and refunded 100% within 30 days of purchase, as long as it is in new condition.
Do you offer free shipping?
Yes! Orders over $45 ship free automatically at checkout.
Who is Mello?
At Mello Cannabis, we believe that life is better when you’re mellow. Founded by a group of passionate cannabis enthusiasts, we’ve made it our mission to bring the finest, most carefully crafted cannabis products to the Haverhill, MA and surrounding areas area. Our journey began with a simple idea: to create a brand that embodies the laid-back, positive vibes we associate with the perfect cannabis experience. Mello is a state of mind: A relaxed atmosphere: A fun party: A good friend.
Who is Mello Farms?
Mello Farms is our state-of-the-art hybrid greenhouse cultivation facility in Amesbury, Massachusetts. Here, we carefully select the best genetics and meticulously pheno hunt to ensure that only the finest cannabis plants make it into our grow rooms.